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Need help with BrandVox AI? Have questions about our enterprise solutions? Our support team is here to help you succeed with AI-powered brand solutions.
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Help CenterFAQ
Find answers to common questions about using BrandVox AI, setting up your brand, and maximizing your AI-powered solutions.
Getting started is easy! First, sign up for your preferred plan. Then, complete the brand setup process by uploading your logo, defining your brand voice, and training your AI with your content. You can start with website scraping, upload documents, or add custom Q&A pairs to train your brand AI.
For optimal results, combine multiple training sources: scrape your website content, upload key documents (PDFs, DOCX), add custom Q&A pairs for common scenarios, and integrate your Google Docs or Notion. The more comprehensive your training data, the better your AI will understand and represent your brand.
BrandVox AI provides multiple integration options: embed script for websites, iframe integration, and native integrations for WhatsApp Business, Instagram, Facebook Messenger, Telegram, and Slack. Each integration comes with detailed setup guides and customization options.
Model selection depends on your needs and credit budget. Gemini 3.1 Flash Lite and GPT-5.4 Mini (1-3 credits) are great for general support. For advanced conversations, use Claude Opus 4.7, GPT-5.5, or Grok 4.3 models. Advanced/Premium plans include access to all 15+ models including Gemini 3.1 Pro, Claude Sonnet 4.6, and more.
Social Media BV uses your trained brand data to generate content that matches your voice, tone, and messaging. It supports 40+ languages, multiple content types (LinkedIn, Instagram, Twitter, Facebook, Blog), and can generate AI images that align with your brand aesthetic.
Image Gen BV creates custom images using 12 art styles and 10 color themes. You can upload reference images, set custom colors, use negative prompts, and control generation parameters. Each image costs 15 credits and is generated at 1024x1024 resolution.
Team members can be invited with different permission levels based on their role. They can access workspaces, manage chatbots, view analytics, and collaborate on content creation. The number of team members depends on your plan (2 for Starter, 3 for Advanced, 10 for Premium, unlimited for Enterprise).
We prioritize data security with enterprise-grade encryption, secure data storage, GDPR compliance, and regular security audits. Your brand training data and customer conversations are protected with industry-standard security measures. Enterprise plans include additional security features and custom SLA agreements.
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